Automatic invitations will be emailed to parents and guardians. You can also set up your account without an invitation by visiting parentsquare.com/signin.  The email address/phone number you enter must match the contact details the school district has for you. If your contact details aren't recognized, email infoupdate@glastonburyus.org for assistance.

First check your ParentSquare account to make sure your email address is correct. Please check your spam. Mark any ParentSquare messages in spam as "Not Spam." Also add donotreply@parentsquare.com to your email contacts so your server recognizes our messages. If you still are not receiving emails, please email infoupdate@glastonburyus.org to check the district's record for your email address. You may also contact support@parentsquare.com so they can assist you. Click here for troubleshooting details.

If you are seeing posts for one of your children but not another, you may have a duplicate account or inconsistent contact information for your children. Please email infoupdate@glastonburyus.org for assistance. Be sure to include:

1. Your name

2. Preferred email and phone number to be used in ParentSquare

3. Other emails or phone numbers possibly associated with your account

4. Student name(s)

5. School(s)

Visit the parentsquare.com/signin page and click "Forgot Password." Put in your email or phone number and you will be sent a link to reset your password.  The ParentSquare help page for directions to change or reset your password on a web browser or in the Parentsquare app provides detailed instructions.

Adjust your notification settings. You can control the method —email, text, app notification and the frequency—immediate or a daily digest at 6 pm.

On a computer:  Click your name, select My Account, select your notification and language settings.

On the mobile app:  Click the menu (3 bars), select Account, select your notification and language settings.

If you are missing a child/school, it may be because:

• Your contact information is inconsistent across the schools' student information systems.

• You have more than one ParentSquare account with different contact information.

Action if one account:

• Email infoupdate@glastonburyus.org. to update your contact information. Ensure you have the same email and phone number on file for all children and all schools.

• Your account will be corrected when we sync the updates overnight.

Action if multiple accounts:

• Email infoupdate@glastonburyus.org. to update your contact information. Ensure you have the same email and phone number on file for all children and all schools.

• Delete your ParentSquare user account(s) that does not have the correct email address (choose “Delete” when accessing your account in ParentSquare).

• Your account will be corrected when we sync the updates overnight.

Parents may want to combine accounts, especially if they are also a staff person in the district. Please refer to this ParentSquare Combine/Merge Accounts page for detailed instructions.

Email infoupdate@glastonburyus.org. to update your contact information.  Be sure to include:

1. Your name

2. Preferred email and phone number to be used in ParentSquare

3. Other emails or phone numbers possibly associated with your account

4. Student name(s)

5. School(s)

Once the change is made in our district system, it will sync overnight to ParentSquare.  

We apologize. Sometimes an error or typo in our district's system can lead to incorrect data that matches another person's phone number or email. Please email InfoUpdate@Glastonburyus.org for assistance. Be sure to include your phone number and email so we can remove you from the system.

ParentSquare doesn't manage landlines, so there is no need to verify. If asked to verify the phone number, click Skip for Now.

Getting Started in ParentSquare Help Page

How to Confirm your Contact Information

ParentSquare: Parent 101 Course
Note: we are not using all the ParentSquare features yet.